Feedback and complaints

We want to hear from you — feedback, good or bad, helps us provide safer, better supports.

How to reach us

Call (08) 6326 7009, email hello@gesond.health, or tell any member of the team. You can ask someone you trust, or an independent advocate, to speak for you.

What happens next

We’ll acknowledge your complaint within three business days, look into it with you, and tell you what we found and what we’ll change. Making a complaint will never affect your supports.

If you’d rather not raise it with us, or you’re not happy with our response, contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au. Interpreters are available.

Advocacy

We can help you find an independent disability advocate, or search the Disability Advocacy Finder at askizzy.org.au.